Updated as of March 16, 2020
Please note: As a result of the impact of the COVID-19 virus, our cancellation policies have been altered. These altered conditions will take precedence over the below, as of March 16 2020.
COVID -19: Updated booking Terms & Conditions:
Tours departing from 16 March 2020 to 31 May 2020
If you have booked a tour departing between 16 March 2020 and 31 May 2020 we are postponing all trips and you are able to rebook any future date or receive a credit of 100% of your trip payment (excluding non refundable costs ie. flights, permits..) to use towards the trip with a departure date before 31 December 2021.
Tours departing from 1 June 2020
At this stage all tours departing from 1 June 2020 will continue as planned. If there are changes, or if your trip is suspended by us due to closed borders or travel restrictions due to COVID-19, we will postpone trips and offer re-booking or 100% travel credits (excluding non refundable costs ie. flights, permits..) to be used for the same trip in the future or for any trips we offer through 31 December 2021.
If you choose to suspend your tour departing from 1 June 2020, you will receive a credit of monies paid to use towards an alternative tour with a departure date before 31 December 2021
*Credit doesn't apply to non refundable costs as flights and government permits and some other government costs may have their own individual booking conditions.
Credits & Rebooking (COVID-19):
You will receive a 100% credit of money paid to your booking (whether you paid a deposit or in full), which you can use towards your next trip with us. You do not need to contact us to confirm your credit as it’s been automatically applied to your booking account. If you’d like to re-book a later departure date you can do that now or you can hold on to the credit until you’re ready to re-book. The credit can be used on all our trips globally and it is available for trips departing by 31 December 2021. We want to provide you with as much flexibility as we can, so that you have plenty of time to plan and re-book your next trip.
BOOKING TERMS & CONDITIONS
The following terms and conditions together with the general information contained on this website (Terms and Conditions) form the basis of your contract with FlashpackerConnect Adventure Travel (Operator) and apply to your booking via this website/ or direct through email. By paying your deposit you agree to adhere to these Terms and Conditions.
EXCLUSION OF LIABILITY
The Operator makes all arrangements for all tours on the condition that it shall not be liable for any sickness, injury, damage, loss, accident, delay or irregularity which may be occasioned, either directly or indirectly, by reason of any defect in any vehicle, by weather, by any other cause, or through acts of default of a company or person engaged in conveying the passengers, or in carrying out arrangements for these activities. We strongly recommend that you purchase travel insurance prior to your trip.
By participating in this activity, you are expressly assuming those risks and responsibilities and are, to the maximum extent permitted by law releasing the Operator, its officers, employees, directors, agents and any other person associated with us, from any liability, claims, loss, damages or expenses (whatsoever and irrespective of whether direct, indirect or consequential) caused by any event including but not limited to: personal injury or death; property loss or damage; acts which may be construed as negligible or accidental; any other loss, damage, suffering, emotional or nervous disorder suffered by you or any other person in relation to this activity booked on or via this website or through email directly. You accept that you have been advised to obtain adequate travel insurance for all persons named on the booking and/or going on a trek.
In participating in the activity, the customer agrees to be bound by the following conditions:
My successors, executors and administrators are bound by the Terms and Conditions;
I agree not to commence any litigation proceedings in any country in relation to the risks and liabilities set out above and to indemnify the Operator against any claims;
I confirm and warrant I am physically fit and suffer no medical conditions, which may affect my ability to participate in the activity;
I consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims, costs or expenses in respect of the treatment;
I agree that any film, sound, video or other recordings taken of or during the activity will not be used in any production, or advertising without prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval; and
I agree to listen to my driver/guide/host, follow their instructions and make sure any children in my care do the same.
Furthermore, the Operator will not be responsible for any personal injury and/or property damage caused by you and any costs for such injury/damage will be your responsibility. You shall indemnify the Operator in relation to such costs.
Please see deposit requirements below in accordance with your specific tour. You agree to make payment by credit card. The amount debited will be the amount shown in US dollars on your invoice. This will be charged to your card at the amount shown or converted to your local currency by your credit card company. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees in accordance with your arrangements with that credit card provider. We are not responsible for currency conversion or any fees imposed by your credit card provider and any questions relating to such matters should be directed to them.
CANCELLATIONS AND REFUNDS
Cancellation fees for all FlashpackerConnect Tours/ Treks are charged on the following basis per person
CHILE TOURS: Full payment is required to make a reservation. 50% of that payment is refundable up to 60 prior to the trek start date. We do not provide refunds due to altitude sickness, food poisoning, family emergencies, acts of God, or any other reason given by the passenger. NO EXCEPTIONS. For this reason travel insurance is highly recommended.
PERU DAY TOURS: Full payment is required to make a reservation. 50% of that payment is refundable up to 14 prior to the trek departure date. We do not provide refunds due to altitude sickness, food poisoning, family emergencies, acts of God, or any other reason given by the passenger. NO EXCEPTIONS. For this reason travel insurance is highly recommended. (Day tour payment policy excludes Machu Picchu 1 day tour. See Machu Picchu payment policy below)
INCA TRAIL/ MACHU PICCHU TOURS: A 50% deposit is required to reserve dates. Deposits are non refundable or transferable under any circumstance. Your remaining balance is due at least 60 days prior to your trip departure and is non refundable upon completion of payment. You agree to pay your final invoice at least 60 days prior to your trip departure or you will be subject to late fees (5% per week up to 2 weeks prior to the departure). If payment is not made at least 14 days prior to the departure your reservation will be terminated. The Operator reserves the right to cancel your itinerary should payment not be received within 14 days prior to your departure. We do not provide refunds due to altitude sickness, food poisoning, family emergencies, acts of God, or any other reason given by the passenger. NO EXCEPTIONS. For this reason travel insurance is highly recommended.
ALL OTHER TOURS/ PACKAGES AND PACKAGE ITINERARIES
A 50% deposit is required to reserve the dates. All deposits are non refundable or transferable under any circumstance. Your remaining balance is due at least 60 days prior to your trip departure and is non refundable upon completion of payment. You agree to pay your final invoice at least 60 days prior to your trip departure or you will be subject to late fees (5% per week up to 2 weeks prior to the departure). If payment is not made at least 14 days prior to the departure your reservation will be terminated. The Operator reserves the right to cancel your itinerary should payment not be received within 14 days prior to your departure. We do not provide refunds due to altitude sickness, food poisoning, family emergencies, acts of God, or any other reason given by the passenger. NO EXCEPTIONS. For this reason travel insurance is highly recommended.
The Operator reserves the right to alter, amend or cancel any trip should weather or any other circumstance necessitate this. Once the trek has departed, no portion of the package payment is refundable in the event of an individual or group being unable to proceed further on the trip, for whatever reason. Should the trip be cancelled prior to departing, due to weather the customer will receive a credit towards future travel in the full amount valid for 1 year from the original booking. Should the Operator cancel the tour due to forces of nature, acts of God, force majeure, no refunds will be submitted. Customers take full responsibility in knowing the Operator is not able to control weather and there is always the possibility of hiking in rain, wind, snow or fog. Conditions can change at any moment and without notice. Should the Operator need to cancel the tour midway through the tour, no refunds will be provided.
Force Majeure: The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, epidemic/pandemics, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Tour Operator; or an event which the Tour Operator or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
PACKAGE REFUND POLICY
A package is any tour booked in combination with another tour- ie, 2 or more tours booked together create a package. Any unused portion(s) of a package is not refundable, except in instances where a component of the package is cancelled due to weather or any other unforeseen circumstances, prior to departure by the Operator. Any refunds will be made on the discounted package price and not the full listed rate. For example: Machu Picchu 1 day + Rainbow mountain 1 day package cost = $495. Should the Rainbow mountain trek be cancelled you will pay full price for the Machu Picchu tour ($380) and will be refunded the discounted rate of Rainbow mountain ($115).
Whilst we try to accommodate most notified special dietary requirements, we operate in an extremely isolated environment and this is not always possible. We must be informed of any dietary requirements prior to any trek or we may be unable to accommodate this need. If you have any allergies to food that are life threatening you are required to carry the proper medical equipment should a contamination reaction occur.
On completion of your payment, you will be emailed a booking confirmation which will include important details about what you can expect, what you need to bring, what is supplied and where you need to be at what time. Please ensure that you read through this information thoroughly to ensure that you are adequately prepared for your trek. You are responsible for ensuring that you are dressed appropriately and you have appropriate footwear to undertake the trek.
CHANGES TO TERMS AND CONDITIONS
The Operator reserves the right to change these Terms and Conditions at any time without notifying customers. Any bookings you make will be made subject to the Terms and Conditions which apply at the time a booking is made and you are advised to read all the Terms and Conditions carefully on each occasion prior to making a booking.